View Test Case

TC-07007 : Create Standalone RMA when Serial Number is not known or legible.

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Process Area : Store Ops

Steps To Execute

 Log in as: Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager
Kimray - Store Warehouse Specialist
Step 1: Navigate: Transactions ; Customers ; Issue Return Authorizations
Step 2: Enter The Following Criteria:
Customer - (For Unit Testing Choose " "Source Control Products")
Return Reason
Location
Enter Line item GAJHSN Ensure Price is Set to $0.

  Step 3: Save

Expected Results

Return Authorization is created.
Amount should equal $0 on the line item(s).
Total under Summary should equal $0