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TC-07008 : Create RMA from Previously Invoiced Transaction

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Process Area : Store Ops

Steps To Execute

Log in as:Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager
Kimray - Store Warehouse Specialist
 Step 1: Navigate to Customer Record: Enter Customer in Global Search Bar and Select Customer - (For Unit Testing Choose " "Source Control Products")
Step 2: Click on the Sales Subtab
Step 3: Click on the Transactions Sublist
Step 4: Set Type Filter to Invoice
Step 5: Click on the Link of the Invoice to be Returned.
Step 6: Click The Authorize Return Button
Step 7: Update Quantity  and Set Amount to $0  Note:
Step 8: Click Save

Expected Results

RMA/Return Authorization will be created in a Pending Receipt Status.
Amount should equal $0 on the line item(s).
Total under Summary should equal $0