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Steps To Execute

 Log in as: Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager
Kimray - Store Warehouse Specialist
Step 1: Navigate To: RF-Smart ; Client ; Client
Step 2: Click on RMA Receiving
Step 3: Enter RMA# (If Known) or Click on "LOAD RMAs" to display a list of RMA's to chose from.
Step 4: Check The Following:
To Location: Location Where Item is Being Received
Bin: Bin = Exchanges
Step 5: Scan Item Or Tap Item on RF-Smart Device
Step 6: Change the Status to: "Quarantine"
Step 7: Enter the RMA# as the Serial #
Step 8: Click Enter
Step 9: Click Submit

Expected Results

The Exchanges bin for the specific store location should be incremented for the item and quantity with a "Needs Repair" status and with the serial number as the RMA#.
Return Authorization should be in a "Pending Refund" status

TC-07009 : Receive Standalone RMA when Serial Number is not known or legible.

View related Pass/Fail Images

Process Area : Store Ops