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TC-07010 : Receive RMA With Multiple (3) Unknown or Illegible Serial Numbers

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Process Area : Store Ops

Steps To Execute

Step 1: Navigate To: RF-Smart ; Client ; Client
Step 2: Click on RMA Receiving
Step 3: Enter RMA# (If Known) or Click on "LOAD RMAs" to display a list of RMA's to chose from.
Step 4: Check The Following:
To Location: Location Where Item is Being Received
Bin: Bin = Exchanges
Step 5: Scan Item Or Tap Item on RF-Smart Device
Step 6: Change the Status to: "Quarantine"
Step 7: Enter the RMA# as the Serial # - (Receive RMA and RMA Serial Numbers using the following naming convention. )  RMA#, RMA#-1, RMA#-2
Step 8: Click Enter Step 9: Click Submit

Expected Results

The Exchanges bin for the specific store location should be incremented for the item and quantity with a "Needs Repair" status and with the serial numbers as entered during receiving.
Return Authorization should be in a "Pending Refund" status