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TC-07010 : Receive RMA With Multiple (3) Unknown or Illegible Serial Numbers
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Process Area : Store Ops
Steps To Execute
Step 1: Navigate To: RF-Smart ; Client ; Client Step 2: Click on RMA Receiving Step 3: Enter RMA# (If Known) or Click on "LOAD RMAs" to display a list of RMA's to chose from. Step 4: Check The Following: To Location: Location Where Item is Being Received Bin: Bin = Exchanges Step 5: Scan Item Or Tap Item on RF-Smart Device Step 6: Change the Status to: "Quarantine" Step 7: Enter the RMA# as the Serial # - (Receive RMA and RMA Serial Numbers using the following naming convention. ) RMA#, RMA#-1, RMA#-2 Step 8: Click Enter Step 9: Click Submit
Expected Results
The Exchanges bin for the specific store location should be incremented for the item and quantity with a "Needs Repair" status and with the serial numbers as entered during receiving. Return Authorization should be in a "Pending Refund" status