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TC-07011 : Receive RMA From Previously Invoiced Transaction
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Process Area : Store Ops
Steps To Execute
Log in as: Kimray - Field Service Technician Kimray - Service Supervisor Kimray - Repair Tech Kimray - Customer Support Specialist Kimray - Customer Support Specialist - Intl Kimray - Sales & Service Manager Kimray - Store Warehouse Specialist Step 1: Navigate To: RF-Smart ; Client ; Client Step 2: Click on RMA Receiving Step 3: Enter RMA# (If Known) or Click on "LOAD RMAs" to display a list of RMA's to chose from. Step 4: Check The Following: To Location: Location Where Item is Being Received Bin: Bin = Exchanges Step 5: Scan Item Or Tap Item on RF-Smart Device Step 6: Change the Status to: "Quarantine" Step 7: Enter/Scan the Serial # Step 8: Click Enter/Done Step 9: Click Submit
Expected Results
The Exchanges bin for the specific store location should be incremented for the item and quantity with a "Needs Repair" status and with the serial numbers as entered during receiving. Return Authorization should be in a "Pending Refund" status