View Test Case

TC-07029 : Update Sales Order - Add Item(s) Used in Repair

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Process Area : Store Ops

Steps To Execute

 Login as:
-Kimray - Field Service Technician
-Kimray - Customer Support Specialist
-Kimray - Customer Support Specialist - Intl
-Kimray - Repair Tech
-Kimray - Sales & Services Manager
-Kimray - Service Supervisor

Step 1: Enter the applicable Sales Order Number Into Global Search or Navigate to the associated Case and find the Sales Order in related records.

Step 2: Click Edit on Sales Order

Step 3: Add Item(s) Used in Repair 

Step 4: Click Save

Expected Results

Items Used in Repair will be added to the Sales Order. Promise dates for the added lines will be populated with realistic dates through the Maestro integration