View Test Case

TC-07031 : Update Work Order Components List and add Repair RMA reference

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Process Area : Store Ops

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Repair Tech
Kimray - Sales & Services Manager
Kimray - Service Supervisor

Step 1: Navigate to the applicable work order

Step 2: Edit Work Order

Step 3: Add Item That was Received from Customer to Work Order Components List.

Step 4: Select the associated RMA # in the Repair RMA field

Step 5: Save Work Order

Expected Results

Work Order is updated with The Component(s) and or Finished Good(s) needed to consume the items during the repair process.