Fusion Testing
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TC-07036 : Create a Case Manually in NetSuite (Application Issue) and assign to self
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Process Area : Store Ops
Steps To Execute
Login as: Kimray - Field Service Technician Kimray - Service SupervisorKimray - Repair Tech Kimray - Customer Support Specialist Kimray - Product & Customer Support Technician Kimray - Product & Customer Support Manager Kimray - Product Manager Kimray - Store SalesKimray - Customer Support Specialist - IntlKimray - Sales & Service Manager Kimray - Store Warehouse Specialist Step 1: Navigate: List ; Support ; Cases ; New Step 2: Set the following fields Subject Company Assigned To: If the person creating the case will be owning the case. The person can also assign the case or leave it blank. If it is left blank someone will need to grab it Contact Status - Set To "In Progress" if the person creating the case is owning the case, otherwise set to "Not Started" Select Item in Question Select Serial/Lot Number if Applicable Set Type To: Product Application Issue - Note: This assumes that Product Support Identifies a Product Application Issue. Set Case Issue Set Origin of Case Step 3: Enter "Outgoing From Support Rep" Message Details Step 4: Click Save
Expected Results
Case is Created and assigned to the person who created the case