View Test Case

TC-07039 : Create Repair Work Order

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Process Area : Store Ops

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair TechKimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Sales &amp; Service Manager

Step 1: Navigate To Lists ; Support ; Cases
Step 2: Open Case Created in TC-07061
Step 3: Click on Related Record Subtab
Step 4: Click "Transactions" Sublist
Step 5: Click "Work Order" Hyperlink
Step 6: Enter Repair Item - For Testing Use "AARR"
Step 7: Enter Location
Step 8: Verify BOM, BOM Revision and Routing
Step 9: Change Status To "Released" For Testing.  This would only be released if all components are available for repair in Production.

Expected Results

Work order is created