View Test Case

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Product Customer Support Technician
Kimray - Product Customer Support Manager
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager

Step 1: Navigate to Lists > Support > Cases

Step 2: Click View on the Case from the List That is being Worked.

Step 3: Click the Custom Subtab

Step 4: Click on The Return Authorization Created in Test Case TC-07055 or TC-07060


Step 5: Click the "Create SO" button.

Step 6: Enter Sales Order Required Fields

Enter the PO# (Replacement Sales Order)
Validate Location
Validate Shipping Carrier and Shipping Method
Enter Contact
Choose "Under Warranty" From "Replacement Sent" Field

Step 10: Click Save 

Step 11: Assign Case To Quality

Expected Results

Replacement Sales Order Created and Case is Reassigned to QualityPromise Date and Expected Ship Date are populated with realistic dates

TC-07040 : Create Replacement Sales Order

View related Pass/Fail Images

Process Area : Store Ops