View Test Case

TC-07050 : Create Standalone RMA Multiple (3) Unknown or Illegible Serial Numbers.

View related Pass/Fail Images

Process Area : Store Ops

Steps To Execute

Log in as:
-Kimray - Field Service Technician
-Kimray - Service Supervisor
-Kimray - Repair Tech
-Kimray - Customer Support Specialist
-Kimray - Customer Support Specialist - Intl
-Kimray - Sales & Service Manager
Step 1: Navigate: Transactions ; Customers ; Issue Return Authorizations
Step 2: Enter The Following Criteria:
Customer - (For Unit Testing Choose " "Source Control Products")

Return Reason
Location - (Choose Cleburne Location For Unit Testing)

Enter Line item GAJHSN (Enter a Quantity of 3) Ensure Price is Set to $0.

 Step 3: Save

Expected Results

Return Authorization is created.
Amount should equal $0 on the line item(s).
Total under Summary should equal $0