View Test Case

TC-07055 : Create a Return Authorization from Case Record

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Process Area : Store Ops

Steps To Execute

 Log in as:
Kimray - Product & Customer Support Tech

Step 1: Navigate to Lists ; Support ; Cases
Step 2: Click View on the Case from the List That is being Worked.
Step 3: Click the "Create RMA" button
Step 4: Update Return Location If ApplicableNote: If the Return Location is Different From The Default Selling Location The Serial Number will need to be copied from the Case Page and Entered Into The Inventory Detail at the Line Level. Update Amount on Line Item To $0
Step 5: Select "Return Reason"
Step 6: Click Save

Expected Results

Return Authorization Created. RMA Can Be Viewed on Custom Subtab