View Test Case

TC-07058 : Case Handoff To Store

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Process Area : Store Ops

Steps To Execute

Login as:
Kimray - Product &amp; Customer Support Technician
Kimray - Product &amp; Customer Support Manager

Step 1: Click Edit to Edit the Case
Step 2: Change Status To "Escalated"
Step 3: Click the Escalation Subtab
Step 4: Enter Escalation Message
Step 5: Click The Escalate To Sublist
Step 6: Select Individual(s) or a Employee Group TO Send Emails To.
Step 7: Click Save.

Expected Results

Email is Sent to All Store Group Members in the Escalated Member Group