View Test Case

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Product & Customer Support Technician
Kimray - Product & Customer Support Manager
Kimray - Product Manager
Kimray - Store Sales
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager

Step 1: Navigate: Lists ? Support ? Cases
Step 2: Click the "Edit" hyperlink next to the case to be worked
Step 3: Validate Customer ? If Anonymous, change Customer
(This only applies if a case was created via email or the website.)
Step 4: Update the following if applicable:

Item

Serial

Case Type

Case Issue

Any other relevant case information fields

Step 5: Enter "Outgoing From Support Rep" message
Step 6: Change Status to Closed
Step 7: Click Save

Note: After this step, a user will send a survey to the external user.
Surveys to be sent will be identified by a saved search.

Expected Results


Case is Closed
Internal Note Added with Resolution.

TC-07059 : Resolve Issue, Update and Close Case

View related Pass/Fail Images

Process Area : Store Ops