View Test Case

TC-07060 : Create a Warranty Claim (Mfg Defect - Replacement)

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Process Area : Store Ops

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Product & Customer Support Technician
Kimray - Product & Customer Support Manager
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager

Step 1: Navigate: Lists > Warranty and Repairs > Warranty Registration List
Step 2: Click "View" on the Warranty Registration
Step 3: Click "Create Claim" button

Select Failure Reason: Manufacturing Defect (Quality)

Select Action: For this test case, choose "Replacement"

Step 4: Enter "Outgoing From Support Rep" message

Step 5: Click Save

Expected Results

Warranty Case Record Will be Created