View Test Case

TC-07062 : Create Repair Sales Order/Work Order

View related Pass/Fail Images

Process Area : Store Ops

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Sales & Service Manager


Step 1: Navigate to Lists > Support > Cases

Step 2: Click View on the Case from the List That is being Worked.

Step 3: Click the Custom Subtab

Step 4: Click on The Return Authorization Created in Test Case TC-1436

tep 5: Click the "Create SO" button.

Step 6: Enter Sales Order Required Fields

Enter the PO# (Replacement Sales Order)
Validate Location
Validate Shipping Carrier and Shipping Method
Enter Contact
Click "Repair Order" Checkbox.

Step 7: Validate The "Create WO" Check Box is Checked.

Expected Results

Repair Sales Order/Work Order Created with Promise Date and Expected Ship Date