View Test Case

TC-07064 : Validate RMA Value is Set to $0

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Process Area : Store Ops

Steps To Execute

Login as:
Kimray - Field Service Technician
Kimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Repair Tech
Kimray - Sales & Services Manager
Kimray - Service Supervisor

Step 1: Navigate: Transactions ? Customers ? Issue Return Authorizations

Step 2: Enter the following mandatory fields:

Customer

Return Reason: Select Repairs / Exchange or Warranty

Location

Item being returned

Step 3: Click Save

Expected Results

Return Authorization Value Should Be $0