View Test Case

TC-07083 : Create an activity from customer email

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Process Area : Store Ops

Steps To Execute

"Log in as:
Kimray - Product & Customer Support Technician
Kimray - Product & Customer Support Manager""

Step 1: Locate Customer in Global Search
Step 2: Click on the Communication Subtab
Step 3: Click on the ""Acitivities"" Sublist
Step 4: Choose an Activity Button
Step 5: Enter Relevant Details
Step 6: Click Save

Expected Results

Activity is saved to the customer account