View Test Case

TC-07086 : Escalate case to store

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Process Area : Store Ops

Steps To Execute

Log in as:
Kimray - Product & Customer Support Technician
Kimray - Product & Customer Support Manager

Step 1: Click Edit to Edit the Case
Step 2: Change Status To "Escalated"
Step 3: Click the Escalation Subtab
Step 4: Enter Escalation Message
Step 5: Click The Escalate To Sublist
Step 6: Employee Group To Send Emails To.
Step 7: Click Save.

Expected Results

Email is sent to store group. Case is assigned to store group.