View Test Case

TC-07089 : Create case from in-person interaction

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Process Area : Store Ops

Steps To Execute

Log in as:
Kimray - Field Service Technician
Kimray - Service Supervisor
Kimray - Repair Tech
Kimray - Customer Support Specialist
Kimray - Product & Customer Support Technician
Kimray - Product & Customer Support Manager
Kimray - Marketing
Kimray - Product Manager
Kimray - Store Sales
Kimray - Store Warehouse Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Sales & Service Manager
Kimray - Technician

Step 1: Navigate To: Lists > Support > Cases > New
Step 2: Enter Case Details
Step 3: Click Save

Expected Results

Case is Created and unassigned to a support rep