View Test Case

TC-07090 : Support Rep "grabs" a case and the case is assigned to the support rep

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Process Area : Store Ops

Steps To Execute

Log in as:
Kimray - Product & Customer Support Technician
Kimray - Product & Customer Support Manager

Step 1: Navigate to: Lists > Support > Cases
Step 2: Click Grab Next to the Case To be worked.

Expected Results

Case is assigned to the support rep