View Test Case

TC-07240 : Issue a Return Material Authorization

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Process Area : Store Ops

Steps To Execute

Log in as: Kimray - Field Service Technician
Kimray - Customer Support Specialist
Kimray - Customer Support Specialist - Intl
Kimray - Product & Customer Support Manager
Kimray - Product & Customer Support Tech
Kimray - Repair Tech
Kimray - Sales & Services Manager
Kimray - Service Supervisor

1. Navigate to Customer Record>Sales Sublist>Transactions
2. Click the Invoice you would like to issue an RMA against
3. Click the "Authorize Return" button at the top of the screen
4. Select the form at the top "Credit" or "Refund"
5. Remove lines not being returned, and edit the qty if necessary
6. Click "Save"

Expected Results

1. RMA saves with a status of "Pending Receipt"