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TC-12175 : Issue a Refund for Outstanding Credits

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Process Area : F&A Regression

Steps To Execute

1) Customers > Accounts Receivable > Issue Customer Refunds
2) In the Customer Refund screen select the Customer to refund
3) Select the appropriate cash & AR accounts
4) On the "Apply" Subtab select the transactions to be refunded
5) If a check is required select the "To Be Printed" box
6) Select the "Refund Method" on the Refund Method subtab
7) Click "Save"

Expected Results

1) Transaction is successfully saved
2) Customer balance is reduced by amount of refund
3) If "To Be Printed" was selected, check appears in Print Checks & Forms